Get a quote
Policies & Procedures
Experience Town Car & Limo, Policies & Procedures
Our reservationists are available by phone or online 24 hours a day. 7 days a week at
CHANGES TO RESERVATIONS
Changes are made by calling our office and speaking with a reservationist. Once you confirm the original reservation, you will be asked to provide the updated details for your reservation. If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.
A credit card is required to make a reservation. Any airport reservation canceled within a three (6) hour period of the scheduled pick-up time will be subject to a full charge for the quoted price including Base Rate, Driver Gratuity, and any accumulated expenses. Any reservation for our limousine, town car, luxury SUV, mini-bus or any vehicle that is cancelled within 3 days of the scheduled pick-up time will be subject to a full charge of the hourly rate for the required minimum hours that was agreed upon at the time of booking less the deposit. By booking a limousine or any other service, you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.
The following services require a non-refundable deposit at time of booking: Proms, Night on the Town, Concerts, Weddings, or Special Events in our limousines or mini-coach. Six and Ten- Passenger Limousines require a $100 deposit and our Executive mini-coach requires a $200 deposit. Exceptions are only made due to extreme weather conditions that result in the inability to traverse the roads.
We constantly monitor the flight arrival information that you provide to us. Please call our office as soon as possible if there is a change in your flight information. We will meet you upon arrival, just look for our chauffeurs holding an “Experience” sign with your last name in the Baggage Claim area.
WAITING TIME CHARGES
Airport: There will be no charge for waiting time if you meet the driver within the first 60 minutes after the touchdown of all domestic flights or within the first 90 minutes after touchdown of all international flights. Once the grace period has passed, waiting time will be charged by the vehicle's hourly rate, rounding up in half-hour increments starting from the actual landing time.
Non-Airport: There will be no charge for waiting time if you meet the driver within the first 15 minutes. Once 16 minutes have past, waiting time will be charged by the vehicle's hourly rate, rounding up in half-hour increments starting from the scheduled pickup time.
NO SHOW POLICY
Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Experience Town Car & Limo after 60 minutes for domestic flights or 90 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Non-airport: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity and any accumulated expenses. If you can't locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.
Customers will be held liable for any damage that they cause to our vehicle including a $100 carpet cleaning fee in some extreme cases.
Experience Town Car & Limo is not responsible for passenger expenses in the event of a mechanical failure. Experience Town Car & Limo is not responsible for items left in our vehicles. We ask you to please check the vehicle before you leave the vehicle. If something is found, it is entered into out Lost & Found box in our secure office until it is claimed.
Experience Town Car & Limo respects individual privacy and is committed to protecting and insuring that your personal information is handled in a safe and responsible manner. The following describes the type of information we collect when you visit our site and how we use that information.
WHAT INFORMATION DO WE COLLECT?
In order to use certain services we provide on our site, you will need to register with us or fill out a form. When you register or fill out a form, we will gather such information as your name, phone numbers, mailing, and email address. If you make a reservation, we will also ask you for your credit card information to process payment. This information will not be used for any other purpose than processing and/or referencing your reservation and will not be shared with anyone outside of Experience Town Car & Limo.
WHAT WE DO WITH INFORMATION WE COLLECT
Personal data is collected to facilitate the online booking process as well as to ensure efficient processes each time a customer logs on. Information such as name, addresses, phone numbers, email address are stored so that you will not have to re-enter the data again. We do not sell, rent, or disclose any of your personal identifying information to third parties. Your credit card data will not be stored.
SECURITY OF YOUR PERSONAL INFORMATION
Experience Town Car & Limo secures your personal information from unauthorized access, use, or disclosure. Your information is secured on computer servers in a controlled, secured environment, protected from any unauthorized access or use. When personal information (such as a credit card number) is transmitted, it is protected through the use of encryption, such as a Secure Socket Layer (SSL) protocol.
Experience Town Car and Limo
Phone: 281-270-5466 (LIMO)
Email : firstname.lastname@example.org
Limo Rates We provide 24/7 Luxury car and limousine transportation services which include Airport Transport Service, Birthdays, Casino, Special Events, etc
We accept most major credit cards
Experience Town Car and Limo